Ask
Be direct and compassionate. Ask how they are really feeling and whether they are thinking about hurting themselves.
Resources · Clear and practical
Useful guidance, without the information overload.
Start with the question you are trying to answer. Our guides explain the essentials, point to official information and help you decide what to do next.
Written by INREACH
Find the guide that matches your next step.
Each guide is designed to be read in plain language and shared with family members, support coordinators or other people involved in planning.
Start hereUnderstand NDIS eligibility
NDIS Eligibility Guide
Understand the age, residency and disability requirements, what evidence may help, and how to apply for access.
Supported living
SIL Funding Guide
How SIL funding works, the role of assessments and the steps involved in preparing a request.
Your plan
Plan Review Guide
Prepare for scheduled or unscheduled plan changes, gather evidence and understand the review process.
Managing funds
Plan Management Guide
A plain-language comparison of self-managed, plan-managed and NDIA-managed funding.
Choosing a provider
SIL Practice Standards
What the mandatory registration and practice standards mean when you are comparing SIL providers.
Support coordinators & practitioners
Information for working together well.
Focused resources for referrals, accommodation planning and coordinating safe, consistent support around a participant.
Practice guide
Working with Behaviour Support Practitioners
How INREACH frontline teams work from practitioner-developed Behaviour Support Plans while keeping professional roles clear.
Read the practice guide →Accommodation pathwayPsychosocial Disability Accommodation
Understand the supported accommodation pathway offered in partnership with Christine Court Assisted Living.
Explore the pathway →External trainingNDIS Access Resources
Government-funded training and evidence guides for professionals supporting NDIS access for psychosocial disability.
Visit TSP for All ↗Supporting someone through a hard time
A calm place to start.
You do not have to solve everything in one conversation. Focus on immediate safety, listen without judgement and help connect the person with appropriate support.
Listen
Give them your attention, take their feelings seriously and avoid rushing to fix or dismiss what they are experiencing.
Support
Help them connect with professional support, involve trusted people and call emergency services if there is immediate danger.
Look after yourself too.Share responsibility with other trusted people, maintain boundaries and seek your own support when you need it.
Urgent support
Help is available now.
If someone is in immediate danger or needs urgent medical help, call Triple Zero. For crisis or mental health support, use the services below.
Trusted external information
Official links & support directory.
These services are operated by the NDIS, government health services and established national support organisations.
NDIS official website
Plans, participants and provider information
NDIS pricing arrangements
Current price limits and support categories
Using your NDIS plan
Official guidance for putting a plan into action
Queensland mental health help
Public mental health services and how to access them
13 HEALTH
24/7 Queensland health advice · 13 43 25 84
eheadspace
Mental health support for people aged 12–25 · 1800 650 890
SANE Australia
Complex mental health information and support · 1800 187 263
PANDA
Perinatal mental health support · 1300 726 306
External information and contact details can change. If a service cannot be reached, visit its official website or contact a local health service. INREACH does not provide emergency or crisis response services.
Ready when you are
Still not sure where to begin?
Tell us what you are trying to understand and our team can help point you toward the most relevant information or referral pathway.
Start a referralCall our intake team1800 975 313Monday to Friday, 9:00am–5:00pm