Terms of use

Last updated: 22 September 2025

Acceptance of Terms

By accessing and using the INREACH Supports website (www.inreachsupports.com.au) and our services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.

Website Use

You may use our website for:

• Learning about our NDIS services and support offerings
• Submitting enquiries about disability support services
• Accessing information about NDIS supports
• Reading participant stories and testimonials (with consent)
• Applying for employment opportunities
• Completing required forms and documentation

NDIS Services

INREACH Supports provides registered NDIS services including:

• Supported Independent Living (SIL)
• Community Access and Participation
• Assistance with Daily Personal Activities
• High-Intensity Daily Personal Activities
• Short Term Respite (formerly Short Term Accommodation or STA)
• Medium Term Accommodation (MTA)

All services are provided in accordance with NDIS Practice Standards, Quality and Safeguards Commission requirements, and participant choice and control principles.

Service Eligibility and Referrals

To access our NDIS services, participants must:

• Have an approved NDIS plan with relevant funding categories
• Meet our service criteria and capacity requirements
• Complete our referral and assessment process
• Agree to our service terms and safety requirements
• Provide necessary documentation and consents

We reserve the right to decline services where we cannot safely meet a participant's needs or where services fall outside our registration scope.

User Responsibilities

Website users agree to:

• Provide accurate and truthful information in all forms and communications
• Respect the privacy and dignity of all participants mentioned on our website
• Not use our website for any unlawful or prohibited purposes
• Not attempt to gain unauthorized access to any part of our systems
• Report any suspected privacy breaches or system vulnerabilities
• Comply with all applicable laws and regulations

Privacy and Confidentiality

Your privacy is protected under our comprehensive Privacy Policy. We collect, use, and protect personal information in accordance with:

• Privacy Act 1988 (Commonwealth)
• Australian Privacy Principles (APPs)
• NDIS Quality and Safeguards Commission requirements
• Health Records legislation where applicable

All participant stories and testimonials are published with explicit written consent and may be anonymized to protect privacy.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of INREACH Supports or its content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission, except for personal, non-commercial use.

Disclaimer of Warranties

While we strive to provide accurate and up-to-date information:

• Website content is provided "as is" without warranties of any kind
• We do not guarantee the accuracy, completeness, or timeliness of information
• Service availability may vary based on capacity and individual needs
• NDIS funding and eligibility requirements may change
• Website functionality may be temporarily interrupted for maintenance

Limitation of Liability

To the maximum extent permitted by law, INREACH Supports excludes liability for:

• Any direct, indirect, incidental, or consequential damages arising from website use
• Interruption of service or temporary unavailability of the website
• Errors or omissions in website content
• Unauthorized access to or alteration of your transmissions or data
• Actions of third parties or external service providers

Important: This limitation does not affect our obligations under NDIS service agreements or Australian Consumer Law where such exclusions are prohibited.

NDIS Service Terms

For participants receiving NDIS services from INREACH Supports:

• Separate service agreements will be executed outlining specific terms
• Services are subject to NDIS plan funding and approval
• Participant choice and control principles apply to all service decisions
• Safety and risk management protocols must be followed
• Regular reviews and adjustments may be required
• Either party may terminate services with appropriate notice

Complaints and Feedback

We welcome feedback and are committed to resolving any concerns promptly. Our complaints process includes:

• Internal resolution through direct communication with management
• External review through the NDIS Quality and Safeguards Commission
• Access to independent advocacy services
• Escalation to relevant ombudsman services where appropriate

Detailed information is available on our Feedback & Complaints page.

Employment and Contractor Terms

For staff and contractors:

• Employment terms are governed by separate employment contracts
• All staff must comply with NDIS Worker Screening requirements
• Confidentiality and privacy obligations apply during and after employment
• Professional conduct standards must be maintained at all times
• Specific terms are outlined in our Staff Privacy Policy

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of these external sites. Users access third-party links at their own risk.

Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

• Secure data transmission protocols (SSL/TLS encryption)
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on privacy and security requirements
• Incident response and breach notification procedures

Service Availability

We strive to maintain website availability but cannot guarantee uninterrupted access. We reserve the right to:

• Temporarily suspend the website for maintenance or updates
• Modify website content and functionality without notice
• Restrict access to certain areas of the website
• Update these terms as required by law or business needs

Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the Queensland courts. Where applicable, Australian Consumer Law and NDIS legislation take precedence over these terms.

Updates to Terms

We may update these terms periodically to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated through:

• Website notice of updated terms
• Direct communication to registered users
• Notice to current service participants
• Clear indication of the "last updated" date

Contact Information

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. You also acknowledge our commitment to the NDIS values of independence, inclusion, and choice and control.

These terms are designed to protect both INREACH Supports and the people we serve while ensuring compliance with NDIS standards and Australian law.