The participant was receiving only a small amount of weekly support, well below what their day-to-day circumstances required. The gap placed pressure on ordinary routines and limited opportunities to build independence.
Start with what is actually happening
The team recorded the support being provided, the tasks that could not be completed within the allocated time, and the practical effect on the participant. The aim was not to dramatise the situation, but to make it understandable.
Work as one support network
Information was shared appropriately with the participant’s support coordinator. Together, the network aligned evidence, goals and recommendations so the plan review told one coherent story.
Keep the participant at the centre
Advocacy focused on the person’s goals and the support required to pursue them safely. Following review, weekly support increased substantially and created a more workable foundation for daily life.